::>Our personnel are specially trained and equipped to assist you to find properties to rent that will meet your needs. We maintain a database of properties available to rent, along with prospective tenants and their requirements. As properties become available, our first action is to contact waiting tenants on our database whose requirements match that of the property. Typically, properties to rent become available about two months before occupancy date, so where possible, it is advisable to start looking at your earliest convenience.

Viewings:- Having potentially identified a suitable property, we will arrange a viewing. This will be at a time to suit you, subject of course, to the occupiers’ permission. All viewings will be accompanied by a member of staff who will be able to provide advice and answer any questions you may have.

Offer / Application:- Having decided on a property, each applicant will need to complete an application pack. At this time, any details or requirements can be provisionally agreed, such as occupancy date, duration of the letting etc. Upon application, a Reservation Deposit will be required. This will be equal to two weeks rent. Assuming the rental then proceeds, this will be deducted from the monies due before occupation. These monies are outlined in more detail in the Rent, Deposit and Administration / Agency fees sections, shown below. If we or the landlord decline your application, this deposit will be refunded (minus the fee for the referencing and Credit Check which unfortunately are non-refundable). It will however, not be refunded if you decide not to proceed for any reason or if the tenancy fails to progress due to incomplete or inaccurate information provided in the tenancy application.

References:- We will take references on behalf of the landlord. Typically, these will include your employer, a former landlord and a Character Reference. In addition, a Credit Check will also be undertaken.

Rent:- Rents are normally quoted on a calendar month basis. In addition, the tenant is usually responsible for Council Tax, Water Rates, gas, electricity and telephone costs. Rents are payable monthly, in advance, by standing order (unless alternative arrangements are previously agreed upon). The first months’ rent is therefore due before taking occupation of the property.

Deposit:- A deposit is also required prior to the occupation. This amount could vary but is normally equal to six weeks rent depending on the individual requirements of the landlord. Where we are managing the property, we hold this as stakeholders in a Client Account until the end of the tenancy. Where we are not managing the property, it will be passed over to the landlord. The deposit is held to cover any breakages, damage or other tenant liabilities. Where we are managing, at the end of the tenancy, we will check the property (in the presence of the tenant, if requested) and assess any damages and deductions due, in line with the check out report compiled by the independent inventory company. Further detail on the comprehensive inventory and schedule of condition is covered below.

Please note that the deposit cannot be used to cover rent.

Tenancy Agreement:- The Tenancy Agreement will be produced prior to the commencement of the tenancy. All tenants will need to read and then sign the agreement. The Tenancy Agreement is a complex and lengthy document. Should you wish, we can provide you with a draft copy prior to proceeding with your application. If you have any queries regarding the agreement, please speak to a member of staff.

Administration / Agency fees:- We are due a fee prior to the start of the tenancy. This fee covers your share of administration costs, preparation of the Tenancy Agreement, any legal notices, referencing and Credit Check. Our fee for this is £100 plus VAT.

Check-in and Check-out Fee:- We use an independent inventory company to compile a comprehensive Inventory and Schedule of Condition. This records the condition of the property and any contents prior to the commencement of a tenancy. This ensures that the property is returned to the landlord in the condition in which it was let. The tenant only pays for the Check-in, this fee is approx between £70 and £90 depending on the size of the property.

We are aware that many agencies charge hidden fees and often these fees are not disclosed until you get the Tenancy Agreement, at which point it's too costly for you to look elsewhere. The only fees we will charge you, as a tenant, are shown above.

Please email us or phone us on 0844 815 0787 if you have any queries on any aspect of property letting